Frequently Asked Questions

Orders

Can I change or cancel my order?
Because all items are made to order, orders cannot be changed or canceled once production has started.
If you need to make a change, contact us as soon as possible after placing your order, and we’ll do our best to help if production has not begun.

I entered the wrong address. What should I do?
Please contact us immediately at support@boldlifestyle.co
If your order has not entered production or shipped, we may be able to update it. Once shipped, we cannot guarantee changes.

Shipping

How long does shipping take?
Each item is made to order, so please allow time for both production and shipping.
Delivery times may vary depending on your location and carrier.

Do you guarantee delivery dates?
No. Delivery times are estimates and may be affected by shipping carriers, weather, or other factors outside our control.

What if my order is lost in transit?
If your order does not arrive within the expected timeframe, contact us within 30 days of the estimated delivery date. We’ll review the case and help resolve it.

Returns & Exchanges

Do you accept returns or exchanges?
Because all items are made to order, we do not accept returns or exchanges for:

  • incorrect size selection

  • color choice

  • change of mind

What if my item arrives damaged or defective?
We’ll make it right.
Please contact us within 30 days of delivery and include your order number and photos. We’ll review the issue and offer a replacement or refund if applicable.

Can I exchange for a different size?
We do not offer exchanges. If you need a different size, a new order must be placed.

Products & Sizing

How do I choose the right size?
We recommend reviewing our Size Guide before placing your order.
Because items are made to order, we cannot accept returns for incorrect size selection.

Will the colors look exactly the same in person?
We do our best to display colors accurately, but variations may occur depending on your screen and device settings.

Payments & Security

Is my payment information secure?
Yes. Payments are processed securely through trusted providers. We do not store your payment information.

Email & Privacy

Will I receive emails if I sign up?
Yes. If you subscribe, you may receive emails about new products, collections, and promotions.

Can I unsubscribe from emails?
Yes. You can unsubscribe at any time using the link included in our emails.

How is my personal information used?
We use your information to process orders, provide support, and improve your experience.
For full details, please review our Privacy Policy.

General

Where are your products made?
All products are made to order and fulfilled through our trusted production partners.

How can I contact you?
You can reach us at:
support@boldlifestyle.co

We typically respond within 24–48 hours (Monday–Friday).